The Phoenician, a Luxury Collection Resort, Scottsdale

Barbara Johnson 2 months ago

Our visit to The Phoenician Scottsdale was made even better by the level of care and service we experienced. My mother and I traveled to Scottsdale for a celebration of life and Douglas Fisch, Assistant Rooms Operations Manager, took very good care of us when we discovered at check in that I had booked a room for one king bed when, in fact, we needed two beds. Our amended accommodations were luxurious, clean, and totally exceeded our expectations. Celia provided excellent morning and turndown service and was incredibly kind. I truly appreciate that the team at The Phoenician Scottsdale provided such attuned hospitality. Thank you, Douglas and Celia!

Hiba Khan 4 months ago

OMG breathtaking! The whole hotel gives such luxury vintage vibes mixed with elegance and relaxation. The moment you walk in, everything feels so peaceful, classy, and aesthetic. The architecture and interior were absolutely beautiful definitely picture perfect everywhere 📸✨ And the spa experience!! Absolutely exceptional. The massage was honestly one of the BEST massage experiences I’ve ever had. So relaxing, calming, and refreshing. I left feeling like a whole new person 😭✨ The staff were also super professional, sweet, and welcoming the entire time. The hotel itself was very clean, comfortable, and well maintained. Everything about this place felt luxurious and relaxing. The scenery and atmosphere around the resort were also stunning. Such a perfect getaway spot if you want to relax, recharge, and treat yourself. 1000% recommend if you love elegant hotels, spa days, relaxing vibes, and aesthetic luxury experiences 💆‍♀️✨

EDRICA RICHARDSON 6 months ago

We had a really enjoyable stay at The Phoenician overall, with several standout moments that made the experience memorable. First, housekeeping was excellent—our room was consistently spotless, refreshed on time, and maintained to a high standard throughout our stay. That level of attention definitely added to the comfort and luxury feel of the resort. A special thank you to Bradley at the concierge desk, who was absolutely fantastic—knowledgeable, attentive, and genuinely invested in making sure we had a great experience. Another concierge team member (I believe her name started with “S”) was also very helpful and pleasant, contributing to the overall great service we received in that area. The only downside during our stay was an interaction with a young lady handling room service calls, which did not reflect the level of service expected at a resort of this caliber. However, we appreciated that the front desk manager addressed the concern promptly and professionally, restoring the level of service we anticipated. Overall, a beautiful property with excellent service recovery and standout staff—would definitely return.